Frequently asked questions

In most cases, yes: watches from dealers, online shops, pre-owned specialists, private sellers and auctions. The seller must agree to sell to us and the watch must be legally exportable. Some brand boutiques allocate certain models only to their own clients; we cannot bypass waiting lists.

Our service fee depends on the value and complexity of the purchase and is always shown separately in your written quote, together with the watch price and insured shipping. You know the total before you commit.

By bank transfer to the Swiss business account of Dr. Import, after you have accepted the quote. You receive an invoice in your name. You never pay the seller directly.

We inspect every watch against the listing and send you detailed photos and a video before shipping. For pre-owned watches we strongly recommend buying from reputable sellers with box and papers, and we can arrange an independent check by a Swiss watchmaker as an optional service.

Usually yes. Your country decides what is due on import (import VAT or sales tax and sometimes customs duty). We tell you in advance whether these are prepaid with the shipment or collected by the courier on delivery.

Goods exported from Switzerland are generally not subject to Swiss VAT. How it applies to your purchase depends on the seller, and your quote explains it clearly.

Quotes are usually sent within one business day. Buying and inspecting typically takes a few days, depending on the seller. Express delivery then takes 1–6 business days depending on your country, plus customs clearance.

Yes. Every shipment is insured for its full value with the express courier and is tracked from our office to your door, with signature on delivery.

New watches from authorised dealers come with the manufacturer's international warranty card, which is generally valid worldwide. Pre-owned watches carry whatever warranty the seller offers. We pass on all documents we receive.

Because we buy a specific watch on your instructions, returns depend on the seller's own policy. If the watch we receive does not match the listing, we tell you before it ships and work with the seller on a solution.

We ship to most countries worldwide with DHL Express or other express couriers. We do not ship to destinations subject to Swiss sanctions on luxury goods, such as Russia and Belarus.

Yes. We can have the bracelet adjusted or the watch serviced by a Swiss watchmaker before it ships. Tell us when you request your quote.

Yes. We can register with Swiss auction houses and online auctions, bid within the maximum you set, and handle payment, collection and export.

Swiss Watch Buyer is operated by Dr. Import, Rue de Morges 22, 1023 Crissier, Switzerland. You can reach us at info@dr-import.ch or +41 78 632 30 50.